Privacy Policy

Skinlare Privacy Policy

Effective date: 01 December 2025

Introduction

At Skinlaré we respect your privacy and take care to protect the personal information you share

with us. This privacy policy explains what information we collect, why we collect it, how we use it, who we share it with, and the choices and rights you have in relation to your personal information. Our goal is to be open and straightforward about our practices so you can use our website and buy our products with confidence.

What information we collect

When you visit our website, create an account, place an order, sign up for our newsletter, or contact customer care, we collect information that helps us provide our services. This includes your name, email address, delivery and billing address, phone or WhatsApp number, payment details required to process orders, and any messages or notes you include when contacting us. We also collect technical information automatically when you use the site, such as your IP address, browser type, device information, pages you view, and browsing behaviour. If you choose to leave a product review or send us photos, that content will also be collected and stored.

How we use your information

We use the information you provide to process and deliver your orders, to respond to your enquiries, and to provide customer support. We also use your contact information to send order confirmations, delivery updates, receipts, and other information about purchases. With your consent we may send marketing emails about new products, offers, or skincare tips. The technical information we collect helps us understand how people use our site so we can improve performance and user experience. We may also use anonymous or aggregated data for reporting and analysis.

Payment and financial information

Payment details are needed to complete transactions. We do not store raw card details on our servers. Payments are processed by secure third party payment providers. When you choose a payment method at checkout we share the required information with the payment processor in order to process and settle your order.

How we share and disclose information

We share personal information only when necessary to provide our services. This includes sharing your name, address, and contact information with courier partners to deliver your order and with payment providers to process payments. We may also share data with our service providers who help with website hosting, email delivery, analytics, and customer support. These third parties are selected carefully and are required to protect your information and use it only for the purposes we specify. We do not sell or trade your personal information to third parties for marketing.

Cross-border transfers

Some of our service providers may operate outside South Africa. Where we transfer personal

information to countries with different data protection laws, we will put appropriate safeguards in place to protect your information and to comply with applicable legal requirements.

Data retention

We keep your personal information only for as long as necessary to provide the products and services you request, to comply with legal or tax obligations, and to resolve disputes. When information is no longer required for these purposes it will be securely deleted or anonymised.

Security measures

We take reasonable technical and organisational measures to keep the personal information in our care secure against loss, unauthorised access, or misuse. These measures include secure servers, encryption where appropriate, access controls, and regular security reviews. While we strive to protect your information, no internet transmission or storage system can be guaranteed to be completely secure. If a security incident affecting your personal data occurs we will take steps to contain it and to comply with applicable notification requirements.

Cookies and tracking

Our website uses cookies and similar tracking technologies to make the site work smoothly and to understand how visitors use the site. Cookies can help remember your cart, support analytics, and improve performance. You can choose to block or delete cookies through your browser settings, but that may affect the functionality of the site.

Your rights and choices

You have the right to ask us to confirm whether we hold personal information about you and to request access to that information. You may request that we correct or update inaccurate personal information. You may also request that we delete or restrict processing of your personal information where permitted by law. If you consented to marketing communications you may withdraw that consent at any time by following the unsubscribe link in emails or by contacting us. To exercise any of these rights or to make a complaint, please contact us using the details below.

Children

Our products are intended for adult use. We do not knowingly collect personal information from children under 18 years of age. If you believe we have unintentionally collected information from a minor please contact us and we will take steps to remove that information.

How to contact us

If you have any questions, wish to access your personal information, or want to raise a privacy concern, please contact Skinlaré at info@skinlare.co.za. You may also contact us by WhatsApp on 068 599 2310. We aim to respond to privacy requests and enquiries promptly.

Complaints and the Information Regulator

If you are not satisfied with our response to a privacy concern you have the right to lodge a complaint with the Information Regulator in South Africa. Details for the Information Regulator can be found on their official website.

Changes to this policy

From time to time we may update this privacy policy to reflect changes in our business or legal obligations. When we make material changes we will post the revised policy on the website and update the effective date. Continued use of the site following the posting of changes will mean you accept the updated policy.

Contact and practical steps

If you would like us to provide a copy of your personal information, correct it, or remove it, please email info@skinlare.co.za with a brief description of your request and we will explain the verification steps and timeframes. If you would like assistance in disabling cookies for the site we can provide guidance for common browsers.

Closing note

We are committed to treating your personal information with care and respect. Thank you for trusting Skinlaré with your skincare and for taking the time to read this policy.